Effective Date: 19 sep 2023

We want you to be satisfied with your purchase. Please read our return and refund guidelines below.

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The return request is raised within the return period mentioned on the product page

Products must be unused, in original condition and packaging with tags intact.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or usage reasons. Please check the product description for specific return eligibility.

3. Return Process
• Contact our support team with your order details
• Our team will guide you through the return steps
• Reverse pickup may be arranged depending on location

4. Refund Process
• Once the returned product is received and inspected, eligible refunds will be processed
• Refunds are issued to the original payment method
• Refund processing time: 10 business days

5. Shipping Charges

Shipping charges (if any) may be non-refundable unless the return is due to our error (wrong or damaged product).

6. Contact for Returns

For return or refund support, contact us at:

Email: care@dzons.com