Effective Date: 19 sep 2023

Thank you for shopping with Dzons. This Shipping Policy explains how we process and deliver orders placed on our website.

1. Order Processing
• Orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Once your order is shipped, you will receive a confirmation message with tracking details via SMS or email.

2. Delivery Timeline
• Delivery usually takes 5–7 business days depending on your location.
• Delivery times may vary due to courier delays, weather conditions or other unforeseen circumstances.
• We deliver across most locations in India through trusted courier partners.

3. Shipping Charges
• Shipping charges (if applicable) will be displayed at checkout before you complete your order.
• From time to time, Dzons may offer free shipping promotions.

4. Order Tracking

Customers can track their orders using the tracking link shared after dispatch. If you face any issues tracking your shipment, please contact our support team.

5. Delivery Attempts

Our courier partners may attempt delivery multiple times. If the customer is unavailable, the package may be returned to us. In such cases, re-shipping charges may apply.

6. Incorrect Address

Please ensure that your shipping address and contact details are correct while placing the order. Dzons is not responsible for delays or failed deliveries due to incorrect information.

7. Delayed or Lost Shipments

If your order is delayed beyond the expected timeframe or appears lost, please contact us so we can assist you with tracking and resolution.

8. Contact for Shipping Support

For shipping-related queries, contact:

Email: care@dzons.com
Business Name: Dzons